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Statement of Privacy for Web Based Data Collection & Management 

Privacy Statement 

The Osceola Chamber is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to The Osceola Chamber’s website located at theosceolachamber.com and all of its sub-domains and governs data collection and usage. By using The Osceola Chamber’s website, you consent to the data practices described in this statement and affirm you are over 13 years of age. 

What information do we collect? 

The Osceola Chamber collects information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or apply to become a member or update your member information. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number, credit card information or other relevant information. You may, however, visit our site anonymously. 

The Osceola Chamber also collects anonymous demographic information, which is not unique to you, such as information about your computer hardware and software. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by The Osceola Chamber for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of The Osceola Chamber’s website. 

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through The Osceola Chamber public message boards or blogs, this information may be collected and used by others. Note: The Osceola Chamber does not read any of your private online communications. 

The Osceola Chamber encourages you to review the privacy statements of websites you choose to access from the theosceolachamber.com so that you can understand how those websites collect, use and share your information. The Osceola Chamber is not responsible for the privacy statements or other content on websites outside of The Osceola Chamber. 

How do we use your personal information? 

The Osceola Chamber collects and uses your personal information to operate The Osceola Chamber’s websites and deliver the services you have requested. The Osceola Chamber also uses your personally identifiable information to inform you of other products or services available from The Osceola Chamber and its affiliates. The Osceola Chamber may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. 

The Osceola Chamber keeps track of the websites and pages our customers visit within The Osceola Chamber, in order to determine what services are the most popular. This data is used to deliver customized content and advertising within The Osceola Chamber to customers whose behavior indicates that they are interested in a particular subject area. 

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience (your information helps us to better respond to your individual needs) 
  2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) 
  3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) 
  4. To process transactions 

 

Do we disclose any information to third parties? 

The Osceola Chamber may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In addition, The Osceola Chamber may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries. Your information may be provided to third party contractors; however, all such third parties are prohibited from using your personal information except to provide these services to The Osceola Chamber, and they are required to maintain the confidentiality of your information. 

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. 

The Osceola Chamber does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. 

The Osceola Chamber websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Osceola Chamber or the site; (b) protect and defend the rights or property of The Osceola Chamber; and, (c) act under exigent circumstances to protect the personal safety of users of The Osceola Chamber or the public. 

Does the Chamber’s website use cookies? 

The Osceola Chamber website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookies to you. 

One of the primary purposes of cookies is to provide a convenience feature to save time. A cookie can tell the Web server that you have returned to a specific page. For example, if you personalize The Osceola Chamber pages, or register with the The Osceola Chamber site or services, a cookie helps the The Osceola Chamber of Commerce to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same website of The Osceola Chamber of Commerce, the information you previously provided can be retrieved, so you can easily use The Osceola Chamber of Commerce features that you customized. 

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

How do we protect your information? 

The Osceola Chamber secures your personal information from unauthorized access, use or disclosure. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. 

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. All credit card information is processed according to the Credit Card Association rules and the Payment Card Industry Data Security Standards. 

Changes to this Statement 

The Osceola Chamber will occasionally update this Statement of Privacy to reflect company and customer feedback. The Osceola Chamber encourages you to periodically review this Statement to be informed of how The Osceola Chamber is protecting your information. 

Contact Information 

The Osceola Chamber welcomes your comments regarding this Statement of Privacy. 

Kissimmeechamber.com  

1425 East Vine Street

Kissimmee, FL 34744
407-847-3174

 

Statement of Security for Chamber Data 

All Chamber employees should review this policy regarding security of information. All staff are responsible to ensure that Chamber data is kept secure according to the policies referenced below. 

Best practices for information security 

  • Best practices apply to both electronic and paper records. 
  • Restricted/confidential information must be stored on Chamber owned network servers that are backed up regularly. 
  • The Chamber’s Exchange server is the required secure means for conducting Chamber business. Neither Exchange, nor any other email system, should be used for document retention/storage. 
  • Use caution when opening email attachments for file types such as .ZIP or .EXE which are known to load malicious software that could compromise your system and data. 
  • NEVER give your network login password combination to anyone. 
  • NEVER accept someone else’s login/password combination. Knowing someone else’s password may make you a person of interest in the event of a security incident. 
  • Do not use the same password for all systems, especially for encrypted files. The Chamber’s password guidelines provide details on how to establish strong passwords. 
  • Delete old data, especially information that includes social security numbers. Paper copies should be shredded. 
  • Delete “temporary” files on your computer. These include file attachments opened in email and download files. If these files contain restricted/confidential information, they should be immediately removed or encrypted. 
  • Keep personal data separate from Chamber data. Follow the same encryption standards for personal data. 
  • The only individuals allowed to access the Chamber share drive are employees.
  • Staff are the only ones allowed to connect to the “staff” Wi-Fi while Chamber guests can use the “guest” wifi to ensure network security. 

 

Password Policy 

The Osceola Chamber significantly relies on the use of Chamber provided credentials (network login and password) to provide access authentication to online information technology resources such as email, institutional data, cloud computing processes and other sensitive services. In particular, passwords are the user’s ‘keys’ to gain access to Chamber information and information systems. A compromise of these authentication credentials directly impacts the confidentiality, integrity, and availability of IT systems, and Chamber as well as user information. This policy establishes minimum standards for the creation and protection of each person’s Chamber password(s). All users accessing Chamber resources are bound by the requirements as described in this policy, to create and secure their password(s).

Scope 

This policy applies to all Chamber IT systems and resources that require password authentication. All system administrators and users of Chamber IT resources are responsible for implementing and maintaining the requirements outlined in this document.

Do not use the same password for Chamber accounts as for other non-Chamber access, such as, online banking, personal ISP accounts, Facebook, LinkedIn, Twitter or other social network accounts. This policy does not apply to password-protected files, encryption key passphrases, or local accounts that do not interface with Chamber user account authentication systems. 

Password Requirements 

Individuals must have a unique identifier and password for each Chamber account. 

  • All Chamber owned electronic devices that access confidential/restricted Chamber data must have password protection enabled. 
  • Passwords must be stored in irreversible encryption format whenever possible. 
  • Passwords must contain at least eight (8) characters, in combination as follows: 
    • At least one upper case alphabetic character. 
    • At least one lower case alphabetic character. 
    • At least one numeric character (1, 2, 3, etc.). 
    • At least one punctuation or symbol character (@, $, #, etc.). 
  • Do not use ‘ “ or blank spaces as they may not work with all systems. 
  • Passwords must be changed at least once every six months. 

 

Selecting a password you can remember 

Long, cryptic passwords are the most secure but can be difficult to remember. One method of selecting a good password is to start with a short sentence, for example, a holiday greeting: Merry Christmas and Happy New Year 

Passwords should not be 

  • Names of family, pets, friends, co-workers, fantasy characters, etc. 
  • A word in any language, slang, dialect, jargon, etc. 
  • Computer terms and names, commands, sites, companies, hardware, software, etc. 
  • Personal information such as birthdays, addresses, phone numbers, etc. 

 

Password don’ts 

  • Don’t reveal passwords over the phone to anyone. 
  • Don’t reveal passwords in an email message. 
  • Don’t talk about passwords in front of others. 
  • Don’t reveal passwords on questionnaires or security forms. 
  • Don’t share passwords with anyone, including family members. 
  • Don’t reveal passwords to co-workers while on vacation or leave. 
  • Don’t use the “remember password” feature of applications. 
  • Don’t write passwords down and store them anywhere in your office. 
  • Don’t store passwords in a file on any computer system including smart phones, PDAs, or similar devices, unless that file is encrypted. 
  • Don’t use the same password for Chamber accounts as for other non-Chamber access. 
  • If someone asks for your password, refer them to this document. 

 

Using Mobile Devices to Store or Access Chamber Information 

This policy is necessary to protect the confidentiality, availability, and integrity of The Osceola Chamber of Commerce and Chamber affiliates’ information while stored, transmitted or processed on mobile devices. 

Scope 

It applies to any mobile device that is used to store or access Chamber information. 

Policy 

Any mobile device accessing or storing Chamber restricted/confidential or internal information is subject to all Company policies and in addition, will adhere to the following. 

If the capability exists for the device, mobile devices will be configured to: 

  • Receive and install security updates from the operating system vendor. 
  • Have anti-virus software enabled, active, and up to date. 
  • Use a device and/or screen saver password. Portable computing devices must, at a minimum, be password protected in accordance with Chamber policy. 
  • Have an operating system-level firewall installed and active with exceptions being approved by the Chamber’s managed network service provider. 
  • Connect to restricted/confidential or internal data using the security protocols required by the managed network service provider. This may include secured connections and use of the Virtual Private Network (VPN) software. 
  • Have physical security measures in place when not in use. This means the device must be secured, e.g. locked in an office, locked in a desk drawer or filing cabinet, or attached to a desk or cabinet with a cable lock system. 

 

The Chamber, at their discretion, may restrict the access of any mobile computing device to Chamber data if the mobile computing device presents a threat to the integrity of data or other computing resources. 

Definitions 

A mobile device is any type of device that is designed to be moved and is capable of collecting, storing, transmitting, or processing electronic data or images. Movement in this case refers to the device generally not having a fixed connection to the network. Examples of mobile computing devices include but are not limited to a laptop or tablet PC, Smartphone, or a USB flash drive. 

Justification 

Mobile devices are very popular because of their convenience and portability. The use of such devices, however, is accompanied by risks that must be recognized and addressed to protect both the physical devices and the information they contain. The most effective way to secure confidential data is not to store it on mobile devices. This can be accomplished by storing sensitive data only on secure central Chamber servers and accessing it remotely using secure communication technologies. It is the responsibility of the user to recognize these risks and take the necessary steps to protect and secure their mobile device. 

What happens if data is lost 

Notify the local police if a mobile device is missing or stolen. Notify managed network service provider at 407-350-4928. If it is a personally-owned device that contains Company data follow these same procedures. 

Having your data encrypted means if your device is lost, the data is not lost.

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